With confusing prompts, complicated menus and user interfaces designed to keep callers away from agents, it’s no wonder that most traditional IVR systems leave customers feeling frustrated, or worse. And frustrated customers can become a huge problem. According to VocaLabs, after just a single bad call experience, customers are 56% less likely to make a purchase in the next 12 months. Which means that poorly implemented customer care automation can end up being more expensive than having no automation at all.

Don’t try this at home.

For most enterprise IT departments, deploying a voice- and data-enabled self-service system is no walk in the park. Even at the outset, these systems are seldom configured for optimal performance. In fact, most of them require constant monitoring and frequent tuning cycles to achieve high levels of automation and caller satisfaction. And that’s exactly where most enterprise IVR systems fail – once they’re deployed, they’re rarely improved and are often left to languish. In the end, they can become a huge investment that actually does more harm than good.

Our approach to developing, deploying and continuously improving voice- and data-enabled applications is fundamentally different from traditional premise-based IVR systems: 

• Our system is based on a hosted technology infrastructure that facilitates rapid deployments and application changes.
  
  
• We employ standardized continuous improvement methodologies to yield optimal application performance over time. (see chart below)
  
  
• Our business model aligns our income and incentives with your business objectives— through pay-as-you go and success-based pricing structures.
  
  

We think our business model makes a lot of sense. Our clients think so, too. Some very well known businesses are using it to improve revenue and customer satisfaction.  Give us a chance to show you how it can do the same for your business. Contact us today. And find out why BeVocal is the intelligent choice for customer self-service automation.

The Impact of Continuous Application Improvement

Call or write today.

To learn more about how BeVocal can help make your customer self-service business better, call us at (650) 210-8600, or email us at sales@bevocal.com.